Privacy & Policies – SellX

Effective Date: 10/28/2025

Welcome to SellX. This page describes our Privacy Policy along with Refund, Cancellation, Shipping, and Delivery policies. By using SellX, you agree to these terms.

Privacy Policy

At SellX, we respect your privacy and are committed to protecting your personal information. We collect basic details (name, email, phone number) and usage data to provide our services. Payment details are securely processed by our payment gateway and never stored on our servers.

Identity Verification (KYC) & DigiLocker

For security and fraud prevention, SellX may verify your identity using government-issued documents via DigiLocker. This process requires your explicit consent. When you approve, DigiLocker shares your chosen documents (such as Aadhaar, PAN, Driving License, or Voter ID) with us. We store only the minimum necessary details (name, date of birth, masked document ID, and verification status) in encrypted form. We never share your identity documents with third parties, except with law enforcement when a valid FIR is filed against a user.

You may withdraw your consent or request account deletion at any time by contacting us. However, certain information may be retained where legally required (e.g., in fraud investigations).

Permissions We Use

• Camera: Used only when you choose to take and upload pictures of items for sale. SellX never records or uses your camera in the background.
• Location: Used to suggest nearby listings, show relevant ads, and improve search results. Location access is optional and can be managed in your device settings.
• Storage / Photos & Media: Used to let you upload images from your gallery when creating an ad.
• Internet Access: Required for app functionality such as browsing, posting ads, and payments.
• Notifications: Used to send important updates about your ads, chats, or transactions. You can disable notifications from your device settings at any time.

Data Security

All personal and verification data is encrypted in transit and at rest. Access is restricted to authorized personnel only. We maintain audit logs of DigiLocker document requests and follow data retention policies to ensure information is deleted when no longer required.

Refund Policy

• Payments made for ad posting, boosting, or featuring are non-refundable once activated.
• Refunds may be issued only if the payment was deducted but the service was not delivered due to a technical issue, or in case of duplicate payments.
• Requests must be raised within 7 working days by emailing support@sellxapp.com.

Cancellation Policy

• Ads can be cancelled before publishing. A refund may be considered after deducting processing fees.
• Once an ad is live, boosted, or featured, cancellation and refunds are not possible.

Shipping and Delivery

SellX provides digital services only. No physical shipping is involved. Delivery is completed instantly when your ad, boost, or feature is live on our platform.

Contact Us

For any questions related to Privacy, KYC, Refunds, Cancellations, or Delivery, please reach out:

• Email: support@sellxapp.com
• Phone: +91-7851003100

By using SellX, you acknowledge that you have read, understood, and agreed to this Privacy Policy along with Refund, Cancellation, Shipping, and Delivery terms.